Metropolis Resort FAQ's

PET POLICY:  The Metropolis Resort does not allow pets in any guest room to ensure cleanliness and safety for all guests. 

SMOKING POLICY:  Metropolis Resort is a completely smoke-free facility.  There are designated smoking areas outside of the Resort. 

EARLY CHECK-IN: We will do our best to accommodate an early check-in but we will not guarantee it. Standard check-in time is 3pm. 

CHAOS WATERPARK PASSES: Yes, you may pick up your water park pass before you check into your room. Just stop by the hotel front desk to do so.

DEPOSIT REQUIREMENTS: If a credit card is not on file for your reservation, a minimum deposit of $50 is required upon check-in.  Upon check-out, your room will be inspected, and the $50 deposit will be returned if the room is in good condition.  

CANCELLATION POLICY:  Notification of cancellation must be received 24 hours before check- in for a Sunday – Thursday reservation.  Reservations for Fridays, Saturdays, holidays or special event dates must be cancelled 72 hours before check-in. Any reservations not cancelled within the 72 & 24-hour time frames will be charged for the first night’s stay. 

DEBIT CARD USERS: When using a debit or check card, the card will be authorized for the entire amount of your stay upon check-in.  Metropolis Resort is not liable for any overdraft fees that may be incurred because of an authorization of funds.

REMITTING PAYMENT: Cash and credit/debit card are the preferred methods of payment.  Metropolis Resort accepts: Visa, MasterCard, Discover, and American Express.  Direct billing must be set up a minimum of 2 weeks prior to arrival.  All checks must have a pre-printed name, address and account number for acceptance. No post-dated or two party checks will be accepted. Metropolis Resort does not accept mailed payments. 

RATE REVISIONS: Room rates are locked in upon booking and may not be varied upon check-in or check out. Rates quoted do not include the 13.5% occupancy tax.

POOL RULES: Children under 3 are admitted into Chaos for $1.95 which includes a mandatory swim diaper.  Towels and life jackets are included at no additional charge for all guests. 
Note: Wisconsin state code 8.21 does not allow food or beverage from your room or any outside business to be carried into any of the pool areas.

PLEASE NOTE: For reservation information and modifications PRIOR TO ARRIVAL, please call 888-861-6001 press “1″ for reservations.
To contact guests at the resort AFTER CHECK-IN call 715-514-2344.

DIRECTIONS TO METROPOLIS RESORT:
5150 Fairview Drive
Eau Claire, WI 54701
 

The Metropolis Resort is at exit 68 off Interstate 94 at WI 93. After exiting I-94, head South on WI-93 to the first traffic light. Turn right onto Lorch Avenue. The Metropolis Resort will be on your right 1/2 mile down Lorch Ave (which becomes Fairview Dr).

RESORT INFORMATION:
*Check-in is anytime after 3pm. Check-out is prior to 11:00am
*Settlements of accounts are due upon check-out. Settlement of accounts for incidental charges incurred throughout your stay are due upon check-out
*Credit card will be required at check-in