Metropolis Resort is thrilled to announce that the Wisconsin Hotel & Lodging Association (WHLA) has bestowed the prestigious 2023 Innkeeper of the Year Award upon our esteemed General Manager, Sara Abbott! This accolade is a testament to Sara's outstanding contributions to the industry, extensive community engagement, and revolutionary leadership initiatives within our resort.

As a dedicated board member of WHLA, Sara not only oversees the Workplace Culture Task Force but is also actively involved in the Education/Conference Committee and the Wisconsin Women in Lodging Steering Committee. Her unwavering commitment to advancing the hospitality industry is further exemplified by her participation in WHLA Action Days and the recent Hotels on the Hill event in Washington DC.

Sara is also a part of Leadership Eau Claire through the Chamber of Commerce and a proactive member of the Alliance mastermind group. She extends her commitment by engaging with the International Association of Amusement Parks and Attractions and attending the HITEC conference annually, showcasing her dedication to both local and global industry development.

Here at Metropolis Resort, Sara has spearheaded initiatives such as "Metropolis University," a groundbreaking program empowering employees to progress into leadership roles. This commitment to career development and employee retention has resulted in internal promotions, transforming roles across various departments. Sara's visionary approach extends to taking the Executive Management team to Disney World for immersive hospitality training, emphasizing her dedication to leadership cultivation and team inspiration. She has also introduced "Lunch and Learn" sessions, offering valuable life lessons to employees on topics ranging from investment strategies to homeownership.

Sara's involvement with WHLA is driven by a deep passion for continuous learning and growth.

"The opportunities for education and networking provided by WHLA are invaluable," says Sara. "It’s about stepping out of your comfort zone and thinking differently, which is essential for growth in this dynamic industry."

Sara Abbott, with a lifetime dedicated to hospitality, embodies the spirit of an exemplary innkeeper. Her innovative leadership style, commitment to employee growth, and ability to create memorable guest experiences make her an outstanding candidate for WHLA’s 2023 Innkeeper of the Year.

Check out what Volume One has to say about Sara!

Congratulations, Sara!