Yes! Water Park passes are included for each registered guest in the hotel room.
We’d like to kindly remind you that Chaos Waterpark hours may vary, and refunds or compensation will not be available if the park is closed during your stay. To ensure the best experience, please check the waterpark hours ahead of time to make sure they align with your visit. Thank you for your understanding. We look forward to welcoming you!
Everyone! We require the total amount of adults, as well as children and infants in the total count of guests registered to your hotel room reservation.
This is required for fire code, but it also helps us ensure you get the correct number of water park passes included with your reservation!
Wi-fi access throughout the Resort
Access to Chaos Waterpark (Please check our hours prior to booking)
Coffee and tea located in the Resort lobby
Self-parking
Resort coupons
We would love to have you stay with us, but understand that life happens sometimes. Please call 715-334-8751 to cancel your reservation.
*If you booked through a third party, such as Expedia, please contact your point-of-booking to cancel.
Yes. Hotel policy states you must be at least 18 years old at time of check-in to check into your hotel room.
We cannot wait to see you!
At check in, we require the person whose name and credit card are on the reservation to be on-site with:
A valid credit card to be charged at check-in
A valid driver's license
If you will not be on-site, but would like us to charge your card to purchase a room for someone else. Please fill out the credit card authorization form.
Not a problem!
You may make a reservation for someone else with your credit card on file. In order for us to check them in and protect you, we require you to fill out a credit card authorization form on our website. This gives us the permission to charge your card without you being present at the time of check-in.
A Credit Card Authorization form allows us to charge your card without you being present. Typically, this is used when someone else is paying for a hotel room or passes.
You can find the form here:
Yes, thank you for your service!
We offer a 10% discount called our "HERO" rate. You may book this rate over the phone at 715-334-8751.
*A valid ID must be presented at time of check-in.
At this time we, we do not accept cash for the purchase of hotel rooms. We require a credit or debit card on file.
At this time, we do not have room service or housekeeping service.
If you need housekeeping service during your stay, you may call the front desk.
Food may be ordered for pick-up through the GrubHub app, or by calling City Eats and placing an order.
Yes, we have a select few adjoining rooms. In order to book adjoining rooms, please call the hotel front desk at 715-334-8751.
Limited adjoining room types include:
We do have a guest laundry room located near the hotel lobby. It is coin operated, so you are able to use it at your own convenience.
Do you plan on using a voucher or gift certificate for your stay? Please make sure to check our blackout dates prior to booking. Vouchers or gift certificates for overnight stays will not be able to be applied during these dates.
You may click the image to see the calendar, or you may view it here.
All day swimming!
Enjoy Chaos Water Park for the entire day!
Make sure to check our hours to see when we are fully or partially open.
We’d like to kindly remind you that Chaos Waterpark hours may vary, and refunds or compensation will not be available if the park is closed during your stay. To ensure the best experience, please check the waterpark hours ahead of time to make sure they align with your visit. Thank you for your understanding. We look forward to welcoming you!
We charge $5 for a dry pass for those who choose not to swim.
Hey! Water Park passes are included if you are a hotel guest.
If you are just visiting for the day, check out our prices here: Chaos Water Park Rates
Yes!
Late night passes start at 6pm for $17.50 per person. Children under 36 inches are just $7 per child.
We also have a Thursday Night Swim Deal for $19.99 per person, or $9.99 per child under 36 inches.
Yes, thank you for your service!
We offer a 10% discount called our "HERO" rate. Just present a Valid ID while purchasing passes at the Chaos Admission Desk to receive your discount.
Please call 715-334-8751 if you would like to purchase a pass with this rate ahead of your visit to Chaos Water Park.
Children under the age of one are free.
Children under 36 inches tall are $17.50 and children taller than 36 inches are $35.
Yes! We have towels free for our guests to use.
However, you are still welcome to bring your favorite towel into the water park with you!
Yes! We have a variety of life jackets available. They are first come, first serve and free to use.
You may use a double tube to ride down the tube slide with a child.
Unfortunately, we do not allow people to ride together on our body slide. Life jackets are also not allowed on the body slide.
Great question!
When the park is fully open you will have access to all water park activities.
When Chaos Water Park is partially open, activities include:
The Activity Pool
Hot Tub
Kiddie Area and Aquatic Playground
*During this time the tube slide, body slide, and the lazy river will be closed.
When the park is partially open, you may swim for a discounted rate of $7/per person.
Per health code, children under 5 years old may not use the hot tub. Children aged 6-12 may use the hot tub under adult supervision, while children 13 and up are welcome to use the hot tub without supervision.
*Life jackets are not allowed in the hot tub.
Action City is our arcade and fun center! It includes all kinds of fun such as our indoor trampoline park and super arcade. Plus attractions such as go-karts, laser tag, bumper cars, and more!
Did you know Action City was here before the hotel and water park? It was our very first building!
Nope! We do not charge an entry fee for Action City.
If you are just coming to watch your kids, grandkids, or friends play - it is free to watch! We only charge if you are participating in any activities.
Play passes are offered in 3-Hour or 5-Hour options and include unlimited use of:
Indoor Go-Karts
Laser Tag
Bumper Cars
Mini Bowling
Laser Maze
Flash Pad
Non-Ticket Arcade Games
Outdoor Mini Golf (Seasonal)
Outdoor Zipline (Seasonal)
Jump passes include 2-Hours of Trampoline Park use, with the option to purchase additional time in 1-hour increments.
Trampoline Park activities include:
Open Jump Court
Ninja Warrior Courses
Airbag Stunt Jump
Dodgeball Trampoline Courts
Slam Dunk Basketball
Slackline
Fidget Ladder
Jousting
Indoor Playground
Jump & Play passes are offered in 3-Hour or 5-Hour options and include unlimited use of:
Action City Activities
Indoor Go-Karts
Laser Tag
Bumper Cars
Mini Bowling
Laser Maze
Flash Pad
Non-Ticket Arcade Games
Outdoor Mini Golf (Seasonal)
Outdoor Zipline (Seasonal)
Trampoline Park Activities:
Open Jump Court
Ninja Warrior Courses
Airbag Stunt Jump
Dodgeball Trampoline Courts
Slam Dunk Basketball
Slackline
Fidget Ladder
Jousting
Indoor Playground
You can view all Action City prices here: Action City Rates
Ticket games will range anywhere from $1-$5 per play.
Great question!
You can receive a discount if you purchase your passes ahead of time on our website. Buy passes here: Action City Passes
We also offer discounted jump & play passes on Wristband Thursday! Receive a 3-Hour Jump & Play pass for just $26.99 per person, children under 44 inches are half off.
Yes!
Late Night Passes are available starting 6pm. Late Night Passes available are:
1-Hour Jump pass for $14
1-Hour Play pass for $14
1-Hour Jump & Play pass for $24
Yes, thank you for your service!
We offer a 10% discount called our "HERO" rate. Just present a Valid ID while purchasing passes at the Action City Front Desk.
Please call 715-334-8751 if you would like to purchase a pass with this rate ahead of your visit to Action City.
Good question, the double go-karts are a great way to have fun with children who may be too short to drive!
In order to drive a double go-kart, the driver must be at least 16 years old and the passenger must be at least 40 inches tall.
Some attractions do have weight limits. These attractions include:
Trampolines - 350 lbs.
Outdoor Zipline - Combined weight of 450 lbs.
Bumper Cars - 275 lbs.
There are no weight limits for the go-karts, or any other attractions not listed above.
Per health code, we do not allow outside food or drinks into our parks.
We do have some great dining options on-site, check them out here: Resort Dining
The hotel does not offer continental breakfast. However, we do have a restaurant on-site at the Resort open for breakfast on select days.
View breakfast menu here: City Eats Breakfast Menu
View breakfast hours here: City Eats Hours
Yes! Our bar is located inside of our on-site restaurant, City Eats.
You can view restaurant hours here: City Eats Hours
If food or dessert does not fit in our hotel room mini fridge, can you store it for me?
Unfortunately, due to health code, we cannot store any outside food or beverage.
Yes! We host weddings and rehearsal dinners, corporate outings, school groups, church groups, family reunions, and so much more!
You can fill out this form to contact our event coordinators: Event Contact Form
Absolutely! We host birthday parties in Action City and Chaos Water Park. We even have hotel stay packages available!
Here are some of our packages: Birthday Party Packages
Yes! All group bookings go through our sales department. Please reach out to our event coordinators to see what we have available.
Event Coordinators may be reached through our Contact Form or by calling 715-514-2341.
We have reserved a birthday party, can we bring our own dessert?
Happy Birthday!
All birthday party packages include Dairy Queen treats for each guest. However, if you would like to bring your own dessert, we do allow you to bring in dessert from a licensed baker (not made from home).
Can we use extra birthday party passes at a later date?
At this time, we require you to use all of your passes on the day of your party. We do not allow them to be used on a later date.
We are located in Eau Claire, Wisconsin!
We are an independent hotel and do not currently have any other locations.
Our hotel hours are 24/7 and there is always a representative at the front desk!
Action City, Chaos Water Park, and City Eats hours vary depending on the week. The best way to check our hours is on hour website where they are updated frequently.
You can see our hours here: Resort Hours
You've fetched the right place to stay!
At Metropolis Resort, we allow dogs in our hotel rooms for a fee of $30 per dog per night with a max of two dogs per room.
*Dogs are only allowed in our standard double queen and standard king rooms.
While all dogs are allowed in the hotel, only registered service dogs are allowed in our parks.
For more information from the ADA regarding service animals, click here.
I accidentally purchased the wrong passes, how do I get a refund?
Oops! That's okay, we're always here to help.
To get a refund on unused items or passes, please call 715-334-8751.
I want to work here! How do I apply?
We love seeing people interested in working with us!
We are a family owned resort that values hard work and having a fulfilling life outside of work. In high school or college? Amazing! We are able to offer very flexible hours.
View our current job openings and apply here: Job Openings
Do you have ice machines and vending machines?
We have ice machines located on the first and third floor of the hotel. Vending can be found throughout the resort!
Do you sell gift cards?
Yes and they make the perfect gift! You can find more information here: Gift Cards
Do you have electric car chargers?
Yes! We have two-slot electric car charging station near Chaos Water Park on the south side of the property. It is $1 to connect and $1.50 per hour of charging use.
Oh no! Don't worry, we're happy to help you find any lost items.
Please report a lost item here: Lost & Found Form
We will get back to you as soon as we can if we have found your item.
If you'd like, you can also call the resort at 715-334-8751 and someone will gladly help you report and hopefully find your item!