Terms & Conditions

Metropolis Resort

Privacy Policy

Metropolis Resort, including its encompassing entities - Action City, Chaos Water Park, City Eats, and our hotel accommodations are dedicated to protecting the privacy of every individual who registers with or visits our resort and websites ("Websites"), specifically, but not limited to, www.MetropolisResort.com. This Privacy Policy outlines the types of information we collect and how it will be used. Additionally, this policy provides instructions for those who prefer their information not be collected or disseminated. Any updates to our Privacy Policy will be promptly posted on our Websites.

Information Collection:

Personal information' encompasses data that identifies or can be linked, directly or indirectly, to a specific person or household. This includes, but is not limited to: Personal identifiers like names, aliases, birth dates, postal addresses, online identifiers, IP addresses, email addresses, phone numbers, and similar identifiers. Internet or other electronic network activity information, such as browsing and search history, information on a person’s interaction with a website, application, or advertisement. Geolocation data. Biometric information. Professional or employment-related information. Education information. We ensure personal information is collected transparently and with the individual’s consent through resort registration or our Websites.

Use of Personal Information:

Personal information may be used for marketing to identify promotional opportunities or for operational purposes, such as completing transactions or responding to inquiries. It may also be shared with third parties for advertising or combined with other data for a more personalized experience, under strict confidentiality agreements.

Consent for Use:

By submitting personal information on our Websites, users consent to its use in accordance with this Privacy Policy and as detailed at the point of collection.

Privacy Exceptions:

Under certain circumstances, we may disclose personal information to comply with legal requests, protect our rights and assets, or ensure the safety of our guests and the public.

Sales of Assets:

This policy does not restrict the transfer of our business assets, including information, in the event of a sale, merger, or acquisition. Users have the right to opt-out of their information being used by a new entity.

Third-Party Internet Sites:

Our Websites may link to third-party sites, which may have different privacy practices. We are not responsible for the privacy practices of these external sites.

User Consent and Rights:

Use of our Websites signifies consent to this Privacy Policy. Users have the right to access, opt-out, or request deletion of their personal information.

Privacy Policy Updates:

We reserve the right to modify this policy at any time. Changes will apply going forward, not retroactively.

Cookie Policy

Use of Cookies:

Our Websites utilize cookies, which are text files placed on your device, to remember information you have provided and your site activities. Cookies are secure and cannot harm your device, nor do they contain viruses. Users can control cookie settings through their browser preferences.

Deposit Policy

We are a pre-deposit resort. Your card will be charged the first night’s rate plus tax and applicable fees. We do not accept personal checks or cash. Fees include any applicable additional person fees and the resort fee. Each is applied to all reservation on a nightly basis. Additional person fees are applied when the base occupancy of the suite is exceeded. Additional guests may be added, up to the maximum occupancy of each individual suite. All occupants, regardless of age must be included on your reservation. Additional person fees will be adjusted accordingly if changes are made to your reservation. If there is a remaining balance, it is settled at check in. In the event that there is a remaining balance post check out, you hereby authorize Metropolis Resort to apply funds you have on deposit against what you owe or charge your credit or debit card on file. The deposit policy can change based on the promotion applied.

A deposit of 1 night stay plus $21.99 resort fee is required at booking. Should you need to cancel reservation, you may do so with no penalty up to 48 hours prior to arrival date. Deposit will be refunded if cancellation was made outside the 48 hours window.

Non-Refundable Deposit Policy

Reservation deposits for the Pay Now & Save promotion are subject to a non-refundable deposit after the time of booking. Must book at least 21 days in advance. Your credit card will be charged your total stay at time of booking. Payment accepted with a valid credit card only, gift cards will not be accepted. Reservation is non-refundable, transfers to a different date are allowed up to 48 hours prior to your check-in date. Discount cannot be combined with any other discount.

Standard Check-in & Check-Out Procedures


Check-in time is at 4 p.m. or, in our discretion, as your room becomes available. We require guest checking in to be at least 21 years of age and to present the credit card used at time of booking (in case of incidental charges) and a photo ID upon check-in. If someone other than yourself is arriving prior to you please fill out our credit card authorization form to allow them to check into your room without you present.


Check-out time is at 11 a.m. or as otherwise specified on your reservation. Failing to abide by the check-out time may be assessed a fee. Guests may stay after check out to use Chaos Water Park and Action City Fun Center & Trampoline Park.

Kids eating a gorilla pizza in Action City

Happy Birthday, Let's Celebrate!

Join our birthday club and get a free gift during your birthday month!

Parents, fill out one form for the whole family - each child will get a gift on their birthday!