Guest Experience Coordinator

$17 an hour

Metropolis Resort is a premier destination resort located in Eau Claire, WI, offering a unique combination of accommodations, thrilling attractions, and exceptional dining experiences. With our full-service restaurant (City Eats), pizza restaurant (City Pizza Co), Diary Queen, Caribou Coffee, concession stand, and banquet operations, we are committed to providing our guests with unparalleled hospitality and unforgettable moments.

The Guest Experience Coordinator is responsible for creating unforgettable guest experiences by overseeing resort entertainment and activities. This role ensures that our mascot, Splasharoo, is actively engaging with guests, all scheduled activities run smoothly, and special events are well-executed. The ideal candidate is highly organized, outgoing, and passionate about guest engagement.

A chicken wrap and french fries from City Eats in Action City

Responsibilities & Duties:

  • Mascot & Resort Engagement

    • Coordinate and schedule Splasharoo appearances throughout the resort, ensuring engaging and fun guest interactions.

    • Perform as Splasharoo or manage trained performers, ensuring energy and enthusiasm during all appearances.

    • Maintain and care for the mascot costume, ensuring cleanliness and repairs as needed.

  • Activity & Event Coordination

    • Oversee daily guest activities, including arts & crafts, face painting, movie nights, popcorn service, and more.

    • Ensure activities are set up properly, staffed appropriately, and running smoothly.

    • Assist in planning, organizing, and executing holiday events, themed weekends, and special celebrations (e.g., New Year’s Eve,

    Easter, St. Patrick’s Day).

    • Collaborate with other departments to enhance the guest experience through creative programming.

  • Guest Interaction & Experience Enhancement

    • Proactively engage with guests to ensure they are having a fun and memorable experience.

    • Gather feedback to improve activity offerings and enhance overall guest satisfaction.

    • Work closely with marketing to promote activities and events on social media and resort communications.

  • Administrative & Logistics Support

    • Maintain an organized inventory of activity supplies and mascot costume materials.

    • Coordinate staff or volunteers to assist with events and activities.

    • Ensure all entertainment and activity areas are clean, organized, and well-presented.

Qualifications:

  • Passion for creating fun and engaging experiences for guests of all ages.

  • Previous experience in event planning, hospitality, entertainment, or guest services preferred.

  • Strong organizational skills and ability to multitask in a fast-paced environment.

  • Outgoing, energetic personality with a guest-first mindset.

  • Comfortable performing in a mascot costume or coordinating performances.

  • Ability to work flexible hours, including evenings, weekends, and holidays.

Perks & Benefits:

  • Competitive pay

  • Fun and dynamic work environment

  • Opportunities for creativity and leadership in guest engagement

  • Discounts on resort amenities

Metropolis Resort is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Explore the Resort

Te indoor aquatic playground at Chaos Water Park

Explore the Parks

Explore all Metropolis Resort has to offer including the only Water Park in Eau Claire, Wisconsin and the largest arcade in the Chippewa Valley.

Special Offers

Maximize your Metropolis Resort Adventure! Enjoy special rates on chosen dates, discounted vacations,

and sneak peak VIP rates!

Drinks at the City Eats bar in Action City

City Eats

Designed with the whole family in mind, City Eats is a dream come true for families and large groups seeking a day of entertainment and delicious dining all in one place.

Kids eating a gorilla pizza in Action City

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