What happens when you build a workplace so strong that people actually want to stay?

That’s the question at the center of a recent episode of CX Passport Live, featuring Metropolis Resort General Manager Sara Schwendemann. The episode dives into hiring philosophy, leadership development, and what it really takes to build a strong, people-first hospitality culture.

In the episode, Sara shares how Metropolis Resort focuses on developing young talent, teaching life skills alongside job skills, and creating a culture where kindness and growth are more than just buzzwords.

Throughout the conversation, Sara and the CX Passport Live team explore:

• Sara's takeaways from other resorts

• The importance of Metropolis University

• Life skills that lead to long-term retention

• Building a culture rooted in kindness

• Growing leaders from within your organization

• Balancing digital tools with human hospitality

Whether you’re in hospitality or simply curious about leadership and culture, this episode offers lessons that go far beyond the resort world.

Watch the Full Episode Here.