• Develop and execute an HR and workforce plan supporting business growth and seasonal demand

• Lead recruitment for hourly, seasonal, professional, and leadership positions

• Build strong candidate pipelines and improve hiring, interviewing, selection, and offer practices

• Execute onboarding systems

• Advise department leaders on staffing, performance, compensation, and employee relations

• Coach managers on feedback, documentation, corrective action, and accountability

• Manage employee complaints, workplace investigations, conflict resolution, accommodations, leaves, attendance issues, and separations

• Oversee performance reviews, goal setting and performance-management processes 

• Manage compensation practices, job descriptions, classifications, wage reviews, and internal equity

• Oversee benefits administration, annual enrollment, employee records, policies, and handbook updates 

• Oversee payroll processes, ensuring accurate and timely payroll, wage and hour compliance, timekeeping practices, payroll reporting, and coordination with accounting and payroll providers

• Ensure compliance with applicable federal, Wisconsin, and local employment requirements

• Partner with Accounting, Director of Training and Development, operational leadership, employment counsel, benefit providers, and insurance partners

• Improve HR technology, workflows, reporting, and documentation

• Track turnover, time to fill, retention, onboarding completion, staffing levels, and other workforce metrics

• Lead and develop members of the HR team

Required Qualifications

• Bachelor’s degree in human resources, business, organizational leadership, or a related field, or an equivalent combination of education and progressively responsible experience

• At least two-three years of broad human resources experience

• Significant experience in employee relations, recruiting, performance management, compliance, and leadership advising

• Strong knowledge of employment practices and the ability to identify when legal or technical guidance is needed

• Proven ability to conduct workplace investigations and handle sensitive employee matters

• Excellent communication, coaching, organization, judgment, and follow-through

• Ability to work primarily on-site and maintain appropriate flexibility for a multi-shift operation

Preferred Qualifications

• HR leadership experience in hospitality, entertainment, attractions, food and beverage, retail, healthcare, manufacturing, or another multi-shift environment

• Experience supporting an organization with 200 or more employees

• Experience with rapid growth, seasonal staffing, a major expansion, or a new-property opening

• Experience implementing or improving HR systems and workforce reporting

• SHRM-SCP, SHRM-CP, SPHR, or PHR certification

The Right Person Will Be

• Visible, approachable, and comfortable spending time throughout the operation

• Direct, fair, and willing to address issues early

• Practical and action-oriented

• Organized and dependable

• Strategic, curious, and comfortable using data

• Able to build trust with employees and leaders

• Capable of creating HR systems that managers can realistically use

• Committed to strengthening both the employee experience and business performance

What We Offer

• A full-time creative leadership opportunity in a fun, fast-paced environment

• Competitive Salary compensation based on experience

• Opportunities to lead high-impact, visible creative work

• Discounts across the resort

• Work location: On-site in Eau Claire, Wisconsin

• Reports to: General Manager

Metropolis Resort is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without unlawful discrimination.