Hotel Check-In: 4:00pm
Hotel Check-Out: 11:00am
Hotel Check-In: 4:00pm
Hotel Check-Out: 11:00am
Metropolis Sales Assistant
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Find our open positions here: Metropolis Resort Jobs
1 Position Available
Full Time - Flexible Schedule (Weekdays & Weekends)
$20.00 per hour
*Must be 18+ years old
Metropolis Resort is seeking an organized, dependable and guest-focused Sales Assistant to support the Sales & Marketing team. This role owns the administrative details behind birthday parties, welcomes school groups on arrival, prepares event signage and materials, and helps ensure guests and internal teams have accurate information on time. The ideal candidate is proactive, detail-oriented and comfortable balancing behind-the-scenes preparation with face-to-face guest service. Schedule flexibility is required, including availability on weekdays and weekends to support events and birthday parties.
Birthday Party Coordination & Guest Communication
Answer guest questions about party packages, pricing, availability, customization and room options.
Audit reservations and confirm packages, participant counts, pizza selections, guest-of-honor information, dates and times.
Communicate with guests by phone, email and text; manage reminders, pre-arrival details and post-party feedback.
Update bookings and guest records in CenterEdge and Watson CRM; handle changes and additional requests.
Ensure parties are reviewed, confirmed, and communicated accurately to resort departments.
Birthday Party Preparation & Operations
Coordinate party packets, wristbands, play cards, food and beverage forms and other materials for Action City and Chaos Water Park.
Monitor and replenish goody bags, party supplies and packet inventory; coordinate packet preparation with the hotel front desk.
Deliver organized packets to the appropriate park teams before scheduled parties.
Collect guest feedback, share it with managers, and escalate concerns when appropriate.
School Group Arrival Coordination
Serve as the primary on-site point of contact for school groups as they arrive at Metropolis Resort.
Greet teachers, chaperones and group leaders; explain check-in procedures, schedules and where to go.
Review upcoming group arrivals and prepare wristbands, schedules, group information and other check-in materials.
Coordinate with Action City, Chaos Water Park and other operational teams for efficient group arrivals.
Address arrival questions and issues, then provide a clear handoff to the appropriate attraction or operations team.
Be physically present for scheduled school group arrivals as assigned.
Signage & Sales Materials
Create, print, prepare and distribute signage for birthday parties, school groups, meetings, and other resort events.
Check signage for accuracy, professionalism and consistency with resort brand standards.
Coordinate with marketing for design support; maintain templates, signage supplies and organized materials.
Prepare sales packets, event materials, and promotional collateral as needed.
Sales Department Administrative Support
Provide administrative support, data entry, client correspondence, and organized recordkeeping for the sales team.
Maintain accurate information in CRM and reservation systems and help coordinate details across departments.
Organize digital and physical resources, track outstanding tasks, and suggest improvements to workflows.
Guest Experience & Team Collaboration
Provide timely, friendly, and professional guest communication.
Work closely with sales, marketing, hotel, food and beverage and attraction teams.
Identify missing details early, follow through on commitments and escalate concerns appropriately.
Qualifications
Strong organization, attention to detail, time management and written and verbal communication skills.
Ability to prioritize multiple tasks, work independently and remain professional with large groups.
Comfort with computers and learning reservation and CRM software.
Preferred: hospitality, customer service, administrative or event support experience; Canva and Microsoft Office or Google Workspace familiarity.
What Success Looks Like
Birthday party reservations are confirmed accurately and on time, with prompt guest responses.
Party packets, supplies and event signage are ready before scheduled events.
School groups experience a welcoming, organized arrival and a smooth handoff to operations.
CRM records are accurate, team communication is proactive and responsibilities are completed without repeated reminders.
Why Join Metropolis Resort?
At Metropolis Resort, we create memorable experiences for families, groups and businesses through our hotel, Action City Fun Center, Chaos Water Park and event spaces. The Sales Assistant plays an essential role in making those experiences run smoothly.
Metropolis Resort is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Explore the Resort
Explore the Parks
Explore all Metropolis Resort has to offer including the only Water Park in Eau Claire, Wisconsin and the largest arcade in the Chippewa Valley.
Special Offers
Maximize your Metropolis Resort Adventure! Enjoy special rates on chosen dates, discounted vacations,
and sneak peak VIP rates!
City Eats
Designed with the whole family in mind, City Eats is a dream come true for families and large groups seeking a day of entertainment and delicious dining all in one place.
