Night Audit $17.50/hr
2 Positions Available
16.50 during the day and 17.50 for overnight
Metropolis Resort is seeking a dedicated and friendly hotel front desk worker to join our overnight hotel team. As a hotel front desk worker, you will be the face of our resort, responsible for providing exceptional customer service and ensuring guests' needs are met throughout their stay. Overnight your primary focus will be on reports and pre-arrival support. This role requires strong communication and organizational skills, along with a genuine passion for delivering top-notch service to our guests.
Joining the front desk team at Metropolis Resort offers an exciting opportunity to be part of a team dedicated to providing exceptional customer service and creating memorable experiences for our guests. This position also has outstanding opportunity for advancement and leadership roles.
The part time position will strictly be overnight shifts, 11pm-7am. The full time position will be a mix of overnight, afternoon (3-11pm), and swing shifts (1-9pm). Weekends are the primary time needed for both positions
Responsibilities & Duties:
Welcome guests warmly and create a positive first impression by offering a friendly and professional demeanor at the front desk.
Balances cash drawers by counting cash at beginning and end of work shift.
Reconciles nightly finances and reports.
Provides pre-arrival support for guests arriving to the resort.
Audit and balance daily financial activities.
Respond to guest inquiries, including reservations, special requests, and complaints, in a courteous and timely manner.
Keep updated on resort offerings, promotions, and local events to provide guests with relevant and engaging information.
Participate in training sessions to improve knowledge and skills related to customer service and hospitality.
Metropolis Resort is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Explore the Resort
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Explore all Metropolis Resort has to offer including the only Water Park in Eau Claire, Wisconsin and the largest arcade in the Chippewa Valley.
Special Offers
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and sneak peak VIP rates!
City Eats
Designed with the whole family in mind, City Eats is a dream come true for families and large groups seeking a day of entertainment and delicious dining all in one place.
